Punjab Sewa Kendras, the flag bearer of e-governance, bringing transparency in citizen services
Digital India, a campaign launched by the Government of India, aims to reach the Government services to citizens electronically by improved online infrastructure, increased Internet connectivity and digitally empowering citizens through advances in technology. Digital India is a transformative game-changing tool of governance; it eliminates middlemen and provides access to public services accountable, transparent and efficient.
What are Sewa Kendras?
As of part of ‘Digital India’ initiative, 2,147 e-governance centres called “Sewa Kendras” were set across Punjab state connecting every major village and town in the state. The citizens can access government services close to their residence and in a timely manner.
These Sewa Kendras minimises public interaction with various offices and act as a catalyst to help people get their routine administrative works done in a speedy manner. The Department of Governance Reforms currently provides 82 citizen-centric services of the proposed 223 to people working with 17 departments under one roof. The rest 151 will be added in a phased manner.
Any citizen of Punjab can approach any of the 2,147 Sewa Kendras and apply for a new or renew various documents like Birth & Death Certificates, Arms License, Affidavit Attestation or avail of services such as, Bus Passes, Electricity Bill Payment, Identity Card Services, Marriage Registration – there are 82 citizen services available currently from the Sewa Kendras.
Performance of Sewa Kendras
BLS International was chosen as a delivery partner for its strengths and proven expertise in Strong technology expertise, Data Management System expertise, Proven Track record, project management capabilities, quality human resources and response management.
BLS International has deployed state-of-art-technology to secure and maintain sensitive citizen data and personal details. The company has so far processed over 700,000 applications in 8 months of operations. With a daily footfall of approx. 30,000, these Sewa Kendras are making a huge difference in the lives of citizens in Punjab through efficient delivery of government services.
Social Impact of Sewa Kendras
BLS International employs an army of 4721 youths to processes approx. 700,000 applications a month.
BLS International not only provides employment but also inculcated discipline, imbibe new jobs skills from working on IT/ Non IT systems, handling customer grievances and latest project management skills.