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In the era of enhanced governance, governments are embracing Information and Communication Technology (ICT) in a comprehensive manner to enhance the delivery of public services. This shift aims to establish a more transparent, accountable, and easily accessible public administration.


BLS provides practical and sustainable e-governance solutions through innovative and customizable commercial models such as PPP/BOOT/BOT/BOO. These solutions play a crucial role in helping government agencies overcome silo barriers, enabling them to share and leverage data efficiently for prompt and informed decision-making. This approach not only saves costs but also prevents duplication of efforts. BLS offers a range of solutions designed to establish a unique registry of citizens, businesses, and properties. Additionally, it focuses on optimizing Government-to-Citizen (G2C) service delivery and promoting effective inter-agency governance.


e-Governance: Punjab Sewa Kendra

  • Introduction:

    Sewa Kendras are setup to provide citizen-centric services including Government [Government to Citizens (G2C), Government to Business (G2B), and Government to Employee (G2E)] and Business to Citizen (B2C) Services. Sewa Kendras are being majorly used as a common front end for various departments. Sewa Kendras offers the facility to integrate with automated back end for those departments which are processing the applications manually.

  • Technology Components & Architecture:

    The project is a BOT project which envisages the integration of Sewa Kendras spread across the state of Punjab where, over 200 services rendered by the state government are being brought under a single windows concept.

  • Outcomes/Deliverables of the project

    1. Reduction in lead time involved in availing the services Electronic Data transfer
    2. Use of ICT tools for service delivery
    3. Strong MIS system
    4. Lower service delivery and communication costs
    5. Professionally managed centres and processes across all districts