Privacy Policy

Last updated: 29^th April, 2026

This Privacy Notice for BLS ("we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your personal information when you (user, data principal, data subject, applicant, individual) use our services ("Services"), such as when you visit our website, or use our mobile application that links to this Privacy Notice.

Questions or concerns?

Reading this Privacy Notice will help you understand your privacy rights, choices and how we handle your personal information. If you still have any questions related to this Privacy Notice or data protection concerns, please contact our Data Protection Officer (DPO) available at dpo@blsinternational.com.

For questions related to your visa application/status related matters, or our additional services, please reach out to us at:

1. WHO ARE WE?

BLS is a trusted partner of the Embassy of Egypt in Republic of India and in our capacity as an outsourced service provider, we assist the Embassy of Egypt in Republic of India to manage administrative tasks related to the processing of visa applications.

• Embassy of Egypt in Republic of India is the Data Fiduciary (Controller) for the processing of personal data you provide for your visa applications. To know more about how they process your personal data, please refer to the below links:
  https://www.egyptembassy.org/location/india/egypt-embassy-newdelhi/
• BLS acts as a Data Processor while providing visa outsourcing services on behalf of the Embassy of Egypt in Republic of India. Decisions regarding granting or rejecting visa applications solely rest with the Embassy of Egypt in Republic of India.
• In addition to offering above-mentioned services, BLS International provides a range of supplementary services known as Value Added Services (VAS)/additional services at the applicant’s request, such as courier delivery of documents, SMS etc.,
• Where we offer Additional Services, we processes the personal data provided for the purpose of delivering these services under a direct contract between customer (you) and BLS. Accordingly, BLS International acts as the Data Fiduciary(Controller) in relation to such Value Added Services

2. SCOPE

This Privacy Notice applies to all personal information that we collect from you, whether online or offline.

3. PURPOSE

We may collect and process your personal information for the following purposes:

• To receive, verify, process, and transmit your visa/consular/attestation applications to the relevant Embassy or Diplomatic Mission.
• To provide additional/optional services requested by you, including but not limited to courier, SMS alerts, and other value-added services
• To provide customer support and respond to your queries, requests, or complaints
• To communicate application status updates, notifications, and service-related information
• To comply with applicable laws, regulations, and lawful requests from authorities
• To ensure security, prevent fraud, and maintain the integrity of our systems and services
• To establish, exercise, or defend legal claims and manage dispute resolution

Personal data is processed strictly for the above purposes and limited to what is necessary, in accordance with applicable data protection laws and the principles of data minimisation and purpose limitation.

4. WHAT INFORMATION WE COLLECT?

When providing visa services on behalf of Embassies/Diplomatic Missions:

Depending on the country for which you want to apply for a visa, personal data required from you may vary. This is determined by the diplomatic missions for which you are submitting your visa application.

The specific personal data and documentation required from applicants varies depending on the visa being applied for. Full details for each visa type are available on BLS International’s “Website” where you can review the requirements for your chosen application.

While providing visa outsourcing services on behalf of Embassy of Egypt in Republic of India, we may collect your personal data including your biometric data, if required and mandated by the diplomatic mission in order to process your visa application.

When providing Value Added Services (VAS)

When you avail any of our value added services, such as courier services, SMS etc. BLS International acts as a Data Fiduciary (controller) and may collect personal data to provide you with the chosen services. Such personal data may include the following:

• Name
• Date of Birth
• E mail Address
• Applicant address details
• Telephone Number/Mobile Number
• Application reference number

5. HOW DO WE COLLECT YOUR INFORMATION?

We may collect your personal information when you interact with us in the following ways:

• Website/Appointments: Name, email, mobile number, passport number
• Call centers: Name, contact, passport info
• Visa Application Centers: Physical documents as required
• Additional Services: Service-specific personal information, such as for courier.
• Social Media Queries: Passport/reference information
• Appointment cancellation or feedback: Personal information including application references
• Automatic collection: IP address for security and fraud prevention.

6. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

We process personal data primarily on the basis of consent and, where applicable, legitimate uses permitted under the Digital Personal Data Protection Act, 2023.

1. Consent: We may process your personal information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time by sending a mail at dpo@blsinternational.com.

In case there is a change in our purpose or means of processing or in the category of personal information, we shall obtain a new consent.

When you choose to opt for Additional Services, we process your personal data based on your consent for the specific service requested by you.

2. Legitimate Uses(DPDP Act): We may process personal data without consent where permitted under applicable law, including for:

1) Compliance with any judgment, decree, order, or legal obligation under applicable law.

2) Prevention, Detection, investigation, or prosecution of offences;

3) We may process your personal data for responding to a medical emergency involving a threat to the life or immediate threat to your health or any other individual.

4) Voluntarily Provided Data: Where you voluntarily provide personal data for a specific purpose, we may process such data for that purpose unless you indicate otherwise.

7. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We may share your data only where necessary for the purposes described in this Privacy Notice and in accordance with applicable law:

1. Embassy of Egypt in Republic of India when you submit your visa application.

2. Those service providers that enable us to provide the services such as courier, text messages etc.

3. When required by law or government authority such as, requests from government agencies, including law enforcement and other public authorities, which may include such authorities outside your country of residence.

We only share or disclose your personal information with these entities if it is necessary to provide the services you have requested or to comply with a legal obligation. We take all reasonable steps to ensure that your personal data is protected when it is shared or disclosed.

8. HOW LONG DO WE KEEP YOUR INFORMATION?

Personal data related to visa and consular services is processed and retained in accordance with the instructions of the embassy of Egypt and applicable legal and contractual requirements. BLS retain such data only for the durations necessary to facilitate applications processing, passport return, operational reconciliation, and related support functions. In Certain cases, personal data may be retained for a longer period where required for grievance handling, fraud prevention, audit, or the establishment, exercise, or defence of legal claims. Upon expiry of the retention period. Personal data is securely deleted or anonymised in accordance with internal policies and applicable Law.

9. HOW DO WE KEEP YOUR INFORMATION SAFE?

We implement reasonable security safeguards to protect your personal data against unauthorised access, disclosure, alteration, loss, or misuse. These measures include technical, organisational, and physical safeguards such as access controls, encryption, network security mechanisms, and monitoring systems.

While we take reasonable steps to protect your personal data, no system can be completely secure. In the event of a personal data breach, we will take appropriate action in accordance with applicable law.

10. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly collect personal data from minors (Individual below 18 years of age).

Where personal data of a minor is processed, such processing shall be undertaken only with verifiable consent of the parent or lawful guardian and in accordance with applicable law. We don’t undertake tracking, behavioural monitoring, or targeted advertising directed at minors.

11. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

As part of the visa and consular services provided, your personal data may be transferred to the embassy of Egypt and other relevant entities located outside India, where necessary for processing your application. i.e. outside your country of residence including the country of foreign diplomatic mission for which you have applied for Visa, internally within BLS and to one of our Data centers

Whenever we transfer your personal data internationally, such transfers are carried out in accordance with applicable law including the digital personal data protection act, 2023, and any restrictions or conditions notified regulatory authorities.

12. THIRD PARTY SITES/ LINKED SITES

The Website may contain links to other websites or resources over which BLS does not have any control. Such links do not constitute an endorsement by BLS of those external websites. You acknowledge that BLS is providing these links to you only as a convenience, and further agree that BLS is not responsible for the content of such external websites. We are not responsible for the protection and privacy of any information which you provide while visiting such external websites and such sites are not governed by BLS Policy. Your use of any external website is subject to the terms of use and Privacy Notice located on those external websites.

13. DO WE USE COOKIES?

Our website may use different types of cookies to enhance your experience. Cookies are small text files that are placed on your computer by websites that you visit. For more information on our use of cookies, please refer to our Cookie Policy.

14. WHAT ARE YOUR PRIVACY RIGHTS?

Under the Digital Personal Data Protection Act, 2023, you have the rights in relation to the processing of your personal data when BLS acts as the Data Fiduciary, the rights are as follows:

1. Right of Access - You have the right to obtain information about your personal data being processed, including details of processing activities and data shared.

2. Right to Correction and Erasure: You have the right to request correction of inaccurate or incomplete personal data and erasure of personal data, subject to applicable legal requirements.

3. Right to Right to Grievance Redressal: You have the right to raise grievance regarding the processing of your personal data by contracting the data protection officer at dpo@blsinternational.com.

4. Right to Nominate: You have the right to nominate another individual to exercise your rights in the event of your death or incapacity, in accordance with applicable law.

15. HOW TO EXERCISE YOUR PRIVACY RIGHTS?

If you wish to make a request to exercise your privacy rights with BLS in respect to the additional services provided to you, please email us at dpo@blsinternational.com.

If you make a request, we will respond in a timely manner. If your request is rejected, we will provide you with reasons for such rejection.

To exercise your Data Subject Rights related to processing of your visa application, you must contact the Responsible Party at the diplomatic mission of the country you applied to. Their contact details are provided in the Privacy Notice on the website of the Controller.

16. CHANGES TO THE NOTICE

Our Privacy Notice may be updated from time to time to reflect any regulatory amendments or changes in our services and operations. You may also check latest amendments by visiting our website. The date of the most recent revisions will appear on the top of the page.