BLS International is committed to maintaining the highest standard of conduct and professionalism and towards this end has formulated a policy that will provide clarity about the method and process for stakeholders to voice genuine concerns about unprofessional conduct or delays beyond established standard time frame for turnaround of Applications.
LEVEL 1 - Escalation - Call us at
For all queries related to Visa applications, call us at + 7 (499) 226 26 61
Helpline & Working hours : 0900-1800hrs Moscow time.
LEVEL 2 - Escalation
In case you don't get satisfactory resolution of your query / complaint through the customer service center no response is received within 48 hours of your last query, you may get in touch with our Management Team with your complete name, application number, passport number and center where application was filed and details of grievance at email ID servicehq.russia@blsinternational.net.
