Customer experience

Do you have a complaint?

Constructive feedback is treated as a complaint and an opportunity for continuous improvement. Assurance of a timely response and resolution of the grievance as per the organization’s complaint handling procedure is committed.

Service experience may require attention and feedback can be shared via the following options:

Please Click here to initiate the feedback process

In case the response provided is not satisfactory - Click here

Please share your valuable feedback at Tangier: feedback.tng@blshelpline.com , Casablanca: feedback.cmn@blshelpline.com , Rabat: feedback.rba@blshelpline.com , Nador: feedback.ndr@blshelpline.com , Tetouan: feedback.ttu@blshelpline.com , Agadir: feedback.aga@blshelpline.com

STEPS:

• Feedback received about service / staff
• BLS Customer Support team receives the complaint
• The feedback is shared with the concerned supervisor
• The supervisor investigates the complaint and will respond with a resolution. If the response provides is not satisfactory, the feedback may be readdressed.

Customer Survey

Feedback is a constructive way to assess service rendered at every single touch point. This supports the continuous improvement approach, and benchmark with the best-in-class organizations.

You may give feedback on the service provided by any of the following options:

Please Click here to fill the Online

Please share your valuable feedback at Tangier: feedback.tng@blshelpline.com , Casablanca: feedback.cmn@blshelpline.com , Rabat: feedback.rba@blshelpline.com , Nador: feedback.ndr@blshelpline.com , Tetouan: feedback.ttu@blshelpline.com , Agadir: feedback.aga@blshelpline.com

Service experience may require attention and feedback can be shared via the following options:

STEPS:

• Provide feedback about the service/ staff BLS Customer Support team receives the feedback
• The feedback is scored as satisfied or dissatisfied and shared with stake holders
• All deltas are worked up on and alphas are shared as best practice